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System Dependability Evaluation(2)
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Lecture Structure
- Software Process Evaluation and Improvement (00:00:01)
- 1 Maturity Levels (00:13:29)
- Structural i W for Level N 1 1 1 1 1Qffii for (00:19:51)
- Capability Maturity Model Integration (00:19:52)
- Example Specific in Project Planning Management Area Level (00:22:03)
- Example Specific Goals in Requirements Management Area Level (00:24:36)
- Example Specific Goals in Measurement and Analysis Area Level (00:25:34)
- Reliability Models for IT Infrastructures (00:26:08)
- Impact of management organization on reliability is an emerging research field (00:26:08)
- The way the IT department us organized (00:26:08)
- Example Specific Goals in Measurement and Area Level (00:26:14)
- Reliability Models for IT Infrastructures (00:27:45)
- Standards (00:27:47)
- Reliability Models for IT Infrastructures (00:27:49)
- Describe ch processes have to be established in an IT department (00:27:49)
- Bus processes how maintenance is handled (00:27:49)
- Standards (00:28:13)
- Six Sigma (00:29:09)
- Used as rough probability for values g (00:29:09)
- Lower and upper boundary level for process results (00:29:09)
- as company quality improvement strategy Honda TI Canon (00:29:09)
- Improve quality by improving manufacturing processes (00:29:09)
- Coined by Motorola engineer meanwhile Motorola trademark (00:29:09)
- Mathematical models for an optimal improvement strategy (00:31:51)
- Six Sigma Metrics (00:32:11)
- Sigma Quality Level Measure of quality for the produced by an organization (00:32:11)
- Typically estimated from a sample of units per unit (00:32:11)
- Defects per Million Opportunities (00:32:11)
- Ratio of defect free units vs units produced opportunities (00:32:11)
- Weld Measure of process capability (00:32:11)
- Six Sigma Levels (00:35:51)
- Designed to prevent under (00:35:51)
- degrade to 4 5 sigma (00:35:51)
- get in the long term (00:35:51)
- Experience that processes (00:35:51)
- Level 6 allows less that four defects per million opportunities (00:35:51)
- Six Sigma Project Selection (00:35:54)
- Once project is chosen through methodology for improvement (00:35:54)
- Manpower requirement belts and black (00:36:36)
- Costs of project (00:36:36)
- Methodology (00:37:47)
- Improve Implement solution for identified problem from define stage (00:37:47)
- 0 Measure Define and use metrics to rank process capability get gap to target (00:37:47)
- Define Identify the problem in terms of deficiencies in the (00:37:47)
- 1 my E new (00:40:28)
- Six Sigma Roles (00:42:28)
- Six Sigma Trends Design for Six Sigma approach (00:43:36)
- Verify Develop prototype evaluate of the design (00:43:36)
- Define Develop new product development strategy (00:43:36)
- Information Technology Infrastructure Library latest version v3 (00:43:59)
- Continual Service Improvement (00:43:59)
- Service (00:43:59)
- Service Design Service Transition (00:43:59)
- Concepts and guides for IT management (00:43:59)
- Replaces oriented view on IT service management with an end to end approach (00:46:49)
- Service (00:49:09)
- Service assets capabilities to control support business assets (00:49:09)
- I Current and future demands on service level are specified in a service level agreement (00:49:09)
- Service value customer utility and warranty (00:49:09)
- Service Initiated from a in business requirements (00:52:22)
- Service Strategy (00:54:41)
- Perspective vision and direction g what services (00:54:41)
- The four of strategy (00:54:41)
- Organization Design and Development (00:56:06)
- 0 Managed Service Business unit requiring a service fully funds the service (00:56:06)
- Service Provisioning Models (00:56:06)
- Define Analyze Approve Charter the portfolio (00:56:58)
- Service portfolio management as continuous process for controlling (00:56:58)
- Business Relationship Manager Close contact to customer (00:58:29)
- Design (00:59:02)
- Service Design (01:00:14)
- Availability Management Information System (01:00:14)
- Management Reactive measuring analysis event (01:00:14)
- Capacity Management Information System (01:00:14)
- Service Level Management Negotiates agrees and documents IT service (01:00:14)
- Service Management Maintaining the central source of service (01:00:14)
- Service Design Package Defines all aspects and requirements service (01:00:14)
- I accuracy no unauthorized modification (01:01:39)
- Information Security Management (01:01:39)
- Service Continuity Management (01:01:39)
- Service en Capacity Manager Security Manager (01:01:42)
- Service Manager Service Level Availability Manager IT (01:01:42)
- Supplier and Contract (01:01:42)
- Supplier Management (01:01:42)
- Service Transition (01:01:47)
- Service Design (01:02:22)
- Service Transition (01:02:23)
- Change management (01:02:23)
- Knowledge Management (01:04:16)
- Service Asset and Configuration Management (01:04:16)
- Service Validation and Testing Evaluation (01:04:49)
- Release and Deployment Management (01:04:49)
- Service Operation (01:04:52)
- of vital business functions (01:04:52)
- Stability vs responsiveness (01:04:52)
- Event Management Process (01:05:28)
- Problem Management Process (01:07:42)
- IT Operations Management Function (01:08:39)
- Application Management Function (01:08:39)
- Technical Management Function (01:08:39)
- Continual Service Improvement (01:08:41)
- Business What the v s goals at l (01:08:41)
- M Accuracy (01:09:51)
- I measure (01:09:51)
- Service Reporting (01:10:00)
- Process metrics critical success factors (01:10:00)
- Sen ice (01:10:21)
- AU SE E Si U tense Service A Designs Service Transition E Service (01:10:21)
- and Service Strategy Strategies Designs Business I Customers v e nm s (01:10:21)
- Design (01:10:22)
- Codes of conduct for business (01:10:23)
- ranks resulting output ranks performance of producing these outputs (01:13:01)
- s Number of changes number of delayed changes (01:13:01)
- s Useful software and hardware inventory of applied (01:13:01)
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